Our knitwear comes in three sizes:

• Size 1 (XS/S)
• Size 2 (M/L)
• Size 3 (L/XL)

Wool has a natural stretch and give, but if you’re unsure, feel free to reach out via email or leave a note with your measurements at checkout. I’ll make sure you’ve chosen the right size before I start knitting. The cost of a return is on you, so let’s get it right from the start.

Can I request a custom fit?

Absolutely. If you love the design but want longer arms or a different body length, reach out and I’ll let you know if I can tailor the fit to suit you.

I begin crafting your knitwear after purchase, and aim to ship it within 7 days. If there’s ever a delay, I’ll reach out personally to keep you informed.

Shipping is free across Canada and the U.S. with any knitwear purchase.

Wool care products are available for Canadian orders only. Orders containing only wool care products are charged a $15 flat-rate shipping fee on orders under $85, with free shipping on orders of $85 or more.

Estimated delivery times:

• Canada: 3–7 business days
  
• U.S.: 7–14 business days
  

Orders are shipped using Canada Post, Purolator, or UPS. Once your order has shipped, I’ll send you tracking details so you can keep an eye on its delivery.

• No, because our knitwear is made entirely in Canada from Canadian-grown wool, it qualifies as CUSMA-exempt under the Canada-U.S.-Mexico Agreement. This means I include a CUSMA Certification of Origin with every U.S. order, so you won’t be charged duties at delivery.
• You may still owe local state sales tax, depending on where you live. Very occasionally, border agents miss the paperwork and duties are added by mistake. If that happens, your duties receipt should explain how to request a refund.
• CUSMA went through its scheduled review in July 2026. Canada and Mexico supported extending the agreement, while the U.S. did not agree to an extension at this time. This does not mean CUSMA has ended: the agreement remains fully in force until 2036, and the three countries will continue annual reviews while negotiations continue. For now, this review has not changed the CUSMA treatment of our knitwear.

Very rarely. As a small made-to-order business working with locally grown and milled wool, there isn’t a large markup built into my prices to make room for regular sales. Each price reflects the real cost of the wool, the time it takes me to make the garment, and the costs of running a very small-scale business.

Rather than pricing pieces higher so I can discount them later, I try to price them fairly from the beginning. Occasionally, I may offer a discount on a sample, one-of-a-kind piece or older design, but you generally won’t see seasonal sales on made-to-order knitwear.

• Yes, as long as you request it within 5 days of receiving your item. Please see our full Returns Policy for details. Return shipping costs are deducted from your refund unless the item is defective or we’ve agreed otherwise.
• We do not accept returns for items that have been tailored specifically for you. 
• Email me at jill@martylynn.com with any questions, I’m here to help.

Your knitwear is made from 100% undyed Canadian wool.

• Refresh by hanging in the sun or letting it air out
• Hand wash in cold water with Eucalan wool wash
• Roll in a towel to remove excess moisture
• Lay flat to dry (never hang wet knits)
• Do not tumble dry or bleach
• Use a cool iron if needed
• Always store folded, never on a hanger

How can I manage pilling over time?

To manage pilling (a natural process in wool), we recommend using our fabric shavers. This electric shaver cuts, rather than pulls, surrounding fibres and can reduce future pilling.

Wool comfort can be personal. I can wear our knitwear right next to my skin without any issues, but everyone’s different. If you’re sensitive, try wearing a soft base layer underneath; it’ll also help extend the life of the garment. I also design with alpaca wool for those needing a softer touch.

• Cut it into small pieces
• Add to your home compost pile or throw it in your green bin. 

Marty Lynn is named after my beloved mother, who taught me to sew and shared her love of crafting. I have fond memories of going to the fabric store with her, picking out patterns, and working on projects together. I remember playing in her craft room, sewing scraps of fabric into unique outfits. Those memories have stayed with me and are at the heart of this journey. After her passing in 2017, I knew her spirit had to be part of this brand, which is why I named it in her honour.